Privacy
Policy

Overview

Nation Pro Roofing LLC ("we," "us," "our," or "Nation Pro Roofing") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at nationproroofing.net (the "Site") or contact us about our roofing and gutter services.

Please read this policy carefully. By using our Site or providing your information, you agree to the practices described here. If you disagree with any part of this policy, please discontinue use of the Site.

Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Name, phone number, and email address submitted through contact forms or booking requests
• Property address or general location when requesting an inspection or estimate
• Details about your roofing project or damage you describe in messages or calls
• Communications you send us by phone, email, or SMS/text message

Information Collected Automatically

• IP address, browser type, and device type
• Pages visited on our Site and time spent on each page
• Referring website or search engine query that brought you to us
• Call tracking data (the phone number you dialed and call duration) when you use a tracked number on our Site

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule free inspections or estimates
• Communicate about your roofing or gutter project, including appointment confirmations and follow-ups
• Send you text messages or emails you have opted in to receive
• Process payments for completed work
• Request a review after your project is complete
• Improve our website, services, and customer experience
• Comply with applicable laws and regulations
• Protect against fraud or misuse of our services

We will not use your information for any purpose that is incompatible with the reasons listed above without notifying you and obtaining your consent where required by law.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in these limited circumstances:

• Service Providers: We share data with vendors who help us operate our business — including our CRM platform (GoHighLevel), scheduling software, payment processors (Stripe), and communication platforms (Twilio for SMS). These providers are contractually bound to use your data only to provide services to us.
• Google Services: We use Google Analytics and Google Business Profile. Google may receive information about your visit in accordance with their own privacy policy.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of any person.
• Business Transfers: If Nation Pro Roofing LLC is acquired or merges with another entity, your information may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.

Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience and analyze how our Site is used.

What cookies we use:

• Essential cookies: Required for the Site to function (e.g., form session tokens, theme preference storage)
• Analytics cookies: Provided by Google Analytics to help us understand Site usage — pages visited, time on site, traffic sources
• Marketing cookies: May be set by Google Ads or Meta Ads if you arrive via a paid advertisement, to measure campaign performance

Most browsers allow you to control or disable cookies through their settings. Disabling cookies may affect how certain features of our Site function.

SMS / Text Messaging

If you provide your phone number and opt in to receive text messages from Nation Pro Roofing LLC, we may send you:

• Appointment confirmations and reminders
• Follow-up messages regarding your estimate or project
• Promotional messages about our services (only if you explicitly opt in)

Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any text message we send you. For help, reply HELP or contact us directly. We do not share your phone number with third parties for their own marketing purposes.

Third-Party Services

Our Site integrates with the following third-party platforms, each with its own privacy practices:

• GoHighLevel — CRM, appointment scheduling, and automated follow-up communications (Privacy Policy)
• Google Analytics & Google Ads — Website analytics and advertising (Privacy Policy)
• Google Maps / Google Business Profile — Maps embed and business listing (Privacy Policy)
• Meta (Facebook & Instagram) — Paid advertising and retargeting pixels (Privacy Policy)
• Stripe — Payment processing (Privacy Policy)
• Twilio — SMS and call communication infrastructure (Privacy Policy)

We are not responsible for the privacy practices of these third-party services. We encourage you to review their policies independently.

Data Security

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and use of reputable third-party platforms with their own security certifications.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain legal exceptions
• Opt-Out of Marketing: Unsubscribe from email marketing at any time via the unsubscribe link in our emails, or by replying STOP to any SMS
• Do Not Sell: We do not sell your personal information. No action is needed to exercise this right.

To exercise any of these rights, please contact us using the information in the Contact Us section below. We will respond to your request within a reasonable time, typically within 30 days.

Children's Privacy

Our Site and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

For material changes, we may provide additional notice (such as an email notification or a prominent notice on our Site) where required by law.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us: